Clarksville Gas and Water (CGW) is a leading utility provider in Clarksville, Tennessee, serving over 80,000 customers with reliable and affordable gas and water services. This comprehensive guide covers everything you need to know about CGW, from starting service to managing your account and understanding your bill.
Story 1: Gas Leak averted
A resident noticed a faint gas odor in their home and immediately called CGW. The CGW team responded quickly, identified a small leak in the gas line, and repaired it promptly, preventing a potential gas explosion.
Lesson: Be alert to potential gas leaks and contact CGW immediately if you suspect a problem.
Story 2: Water Conservation Savings
A family participated in CGW's water conservation program and received a free home water audit. By implementing the recommended conservation measures, they reduced their water usage by 20%, resulting in significant cost savings.
Lesson: Water conservation can save money and protect the environment.
Story 3: Budget Billing Peace of Mind
A customer enrolled in CGW's budget billing program after experiencing seasonal spikes in their gas usage. This helped them manage their monthly bills more effectively and avoid financial surprises.
Lesson: Budget billing can provide peace of mind by smoothing out fluctuations in utility costs.
Q: Can I make payments online?
A: Yes, you can make payments online through the CGW website or by setting up auto-pay.
Q: How often do meters get read?
A: Meters are read monthly.
Q: What are the service charges for gas and water?
A: Service charges range from $18-$22 for gas and $11-$13 for water, depending on the customer class.
Table 1: Usage Rates (per 1,000 CF for Gas, per 1,000 Gallons for Water)
Customer Class | Gas (Summer) | Gas (Winter) | Water (Summer) | Water (Winter) |
---|---|---|---|---|
Residential | $1.10 | $1.25 | $4.50 | $4.00 |
Commercial | $1.20 | $1.35 | $5.50 | $5.00 |
Industrial | $1.30 | $1.45 | $6.50 | $6.00 |
Table 2: Utility Assistance Programs
Program | Eligibility Criteria | Benefits |
---|---|---|
Home Energy Assistance Program (HEAP) | Low-income households | Financial assistance with utility bills |
Water Assistance Program (WAP) | Low-income individuals and families without access to safe drinking water | Financial assistance with water costs |
Senior Citizen Program | Seniors 65 years and older | Reduced rates on gas and water services |
Table 3: Water Quality Standards
Contaminant | Maximum Contaminant Level (MCL) | Health Effects |
---|---|---|
Chlorine Residual | 4.0 mg/L | Disinfection |
Lead | 0.015 mg/L | Developmental effects in children |
Total Coliform Bacteria | 0 CFU/100 mL | May indicate the presence of pathogenic bacteria |
Nitrate | 10 mg/L | Blue baby syndrome in infants |
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