HDFC Video KYC Timing: Streamline Your Banking with Convenient Video Verification

Introduction

HDFC Bank has revolutionized the KYC (Know Your Customer) process with its convenient Video KYC service. This innovative technology allows customers to complete their KYC verification remotely, eliminating the need for in-person visits to bank branches.

HDFC's Video KYC service operates within specific timings to ensure efficient and secure verification. Understanding these timings is crucial for customers planning to utilize this service.

HDFC Video KYC Timings

HDFC's Video KYC service is available during the following timings:

• Weekdays (Monday to Friday): 9:30 AM to 7:00 PM
• Saturdays: 9:30 AM to 6:00 PM
• Sundays and Bank Holidays: Closed

How to Schedule a Video KYC Appointment

Customers can schedule a Video KYC appointment through HDFC Bank's website or mobile banking app. Here's a step-by-step guide:

1. Log in to your HDFC Bank account.
2. Click on "Services" and then select "Video KYC."
3. Choose a suitable time slot and date.
4. Confirm your appointment.

Documents Required for Video KYC

When attending your Video KYC appointment, ensure you have the following documents ready:

• Identity proof (PAN card or Aadhaar card)
• Address proof (driving license, utility bill, or rental agreement)

Benefits of HDFC Video KYC

HDFC's Video KYC service offers numerous benefits, including:

• Convenience: Complete your KYC verification from the comfort of your home or office.
• Efficiency: Save time and effort by avoiding branch visits.
• Security: The process is secure and ensures your personal information remains protected.
• Comfort: Interact with a bank representative face-to-face without the need to travel.

Tips for a Successful Video KYC Appointment

To ensure a smooth and successful Video KYC appointment, consider the following tips:

• Prepare your documents beforehand: Gather and keep the required documents ready before your scheduled time.
• Join the video call on time: Arrive at your appointment on time to avoid any delays.
• Ensure a stable internet connection: A stable internet connection is crucial for a seamless video call.
• Be prepared to answer questions: The bank representative may ask questions to verify your identity and information.
• Cooperate with the bank representative: Follow the instructions provided by the bank representative to complete the process smoothly.

Common Mistakes to Avoid

To prevent any setbacks during your Video KYC appointment, avoid the following common mistakes:

• Submitting incomplete or inaccurate documents: Ensure you provide complete and accurate documents during the verification process.
• Joining the video call from a public or crowded place: Choose a private and quiet location to conduct your Video KYC appointment.
• Using a poor internet connection: A weak internet connection can disrupt the video call and hinder the verification process.
• Moving away from the camera: Stay within the camera's frame and avoid moving around excessively during the call.
• Being disrespectful to the bank representative: Treat the bank representative with respect and follow their instructions politely.

Pros and Cons of HDFC Video KYC

Pros:

• Convenient and hassle-free
• Saves time and effort
• Secure and reliable
• Accessible anywhere with an internet connection

Cons:

• Not suitable for customers without a stable internet connection
• Limited availability on weekends and holidays
• May require higher bandwidth for a smooth experience

Frequently Asked Questions

1. What is the minimum age required for Video KYC?
- The minimum age required is 18 years.

2. Can I schedule a Video KYC appointment on a Sunday?
- No, Video KYC appointments are not available on Sundays or bank holidays.

3. What happens if I miss my Video KYC appointment?
- If you miss your appointment, you will need to reschedule it through the HDFC Bank website or mobile banking app.

4. What is the turnaround time for KYC approval?
- The KYC approval process usually takes 24 to 48 hours after the successful completion of the Video KYC call.

5. Is Video KYC available for all HDFC Bank products and services?
- Video KYC is available for a wide range of HDFC Bank products and services, including account opening, loan applications, and credit card issuance.

6. Can I complete Video KYC using my smartphone?
- Yes, you can complete Video KYC using a smartphone with a stable internet connection and a built-in camera.

Humorous Stories and Learnings

Story 1:

A customer named Amit scheduled a Video KYC appointment but forgot to check his internet connection. As a result, he had to endure an awkward and frustrating call with the bank representative, who repeatedly instructed him to move closer to the router. Lesson learned: Always ensure a strong internet connection before joining a Video KYC appointment.

Story 2:

During a Video KYC call, a customer named Priya accidentally revealed her pet parrot perched on her shoulder. The parrot began squawking loudly, interrupting the conversation. The bank representative couldn't help but chuckle and asked Priya to temporarily remove the parrot from the frame. Lesson learned: Remove any distractions from your surroundings during a Video KYC call.

Story 3:

A customer named Raj decided to complete his Video KYC call while simultaneously watching a cricket match on TV. The bank representative could hear the loud commentary and cheering in the background. Raj quickly realized his mistake and apologized profusely. Lesson learned: Avoid multitasking during a Video KYC call to maintain professionalism.

Effective Strategies

• Schedule your appointment in advance: Plan ahead and book your Video KYC appointment well before you need to complete your KYC verification.
• Prepare your documents thoroughly: Gather all necessary documents and ensure they are original and valid.
• Inform family members: Let household members know about your scheduled Video KYC call to minimize distractions.
• Closely follow instructions: Listen attentively to the bank representative's instructions and follow them carefully to avoid any delays.
• Stay organized: Keep your documents organized and within easy reach during the video call.

Conclusion

HDFC's Video KYC service provides a convenient and efficient way to complete your KYC verification remotely. By understanding the service timings, requirements, and tips, you can ensure a smooth and successful appointment. Embrace the benefits of this innovative service and streamline your banking experience with HDFC Bank.