HDFC Video KYC Link Not Received? Here's How to Resolve It

Introduction

HDFC Bank, India's largest private sector bank, has introduced Video KYC as a convenient and secure way for customers to complete their Know Your Customer (KYC) verification remotely. However, there are times when customers may not receive the HDFC Video KYC link. This can be frustrating, but there are several steps you can take to resolve the issue.

Reasons for Not Receiving the HDFC Video KYC Link

• Incorrect phone number or email address registered with HDFC Bank: Ensure that the phone number and email address linked to your HDFC account are correct.
• Internet connectivity issues: Make sure you have a stable internet connection when requesting the Video KYC link.
• System overload or technical glitches: During peak hours, the HDFC website may experience high traffic, which can delay the delivery of the Video KYC link.
• Invalid KYC details: If your KYC details are incomplete or incorrect, the system may not be able to generate the Video KYC link.
• Account frozen or inactive: If your HDFC account is frozen or inactive, you may not be able to access the Video KYC service.

Steps to Resolve the Issue

1. Check Your Registered Contact Information:

• Log in to your HDFC Bank NetBanking account or Mobile Banking app.
• Navigate to the "My Profile" or "Profile" section.
• Verify that your registered phone number and email address are correct. Update them if necessary.

2. Contact HDFC Bank Customer Care:

• Call the HDFC Bank customer care helpline at 1800 267 6161 or 1800 108 8111.
• Inform the customer care representative about the issue you are facing.
• They will assist you in verifying your contact details and resending the Video KYC link.

3. Resend the Video KYC Link:

• Visit the HDFC Bank Video KYC webpage (https://www.hdfcbank.com/personal/ways-to-bank/online-banking/video-kyc).
• Enter your customer ID and mobile number.
• Click on the "Resend Link" button.
• The new Video KYC link will be sent to your registered phone number and email address.

4. Check Your Spam or Junk Mail Folder:

• Sometimes, the Video KYC link may end up in your spam or junk mail folder. Check these folders and move the email to your inbox.

Important Note

If you have repeatedly tried the above steps but still haven't received the Video KYC link, it is recommended to contact your nearest HDFC Bank branch for assistance.

Tips and Tricks

• Request the Video KYC link during off-peak hours: This can reduce the chances of encountering delays due to traffic overload.
• Use a strong internet connection: A stable and reliable internet connection will ensure a smooth and uninterrupted Video KYC experience.
• Keep your KYC details up to date: Ensure that your KYC details (such as your address, phone number, and email address) are always up to date to avoid any issues during the Video KYC process.
• Allow notifications from HDFC Bank: Enable notifications from the HDFC Bank NetBanking app or website to receive alerts about the status of your Video KYC request.

Conclusion

Not receiving the HDFC Video KYC link can be frustrating, but it can be resolved by following the steps outlined above. By checking your registered contact information, contacting HDFC Bank customer care, resending the link, and checking your spam or junk mail folder, you can ensure that you receive the link promptly and complete your KYC verification remotely.

Stories to Learn From

Story 1:

Mr. Patel was unable to receive the Video KYC link despite multiple attempts. After a thorough investigation, he realized that his registered phone number was incorrect. He contacted HDFC Bank customer care, updated his phone number, and received the link within minutes.

Lesson Learned: Double-check your registered contact details before requesting the Video KYC link.

Story 2:

Mrs. Sharma was surprised to find the Video KYC link in her spam folder. She had checked her inbox multiple times but had missed it. After moving the email to her inbox, she was able to complete her KYC verification without any further delays.

Lesson Learned: Be sure to check your spam or junk mail folder if you haven't received the Video KYC link in your inbox.

Story 3:

Mr. Khan had a poor internet connection at the time he requested the Video KYC link. As a result, he encountered delays in receiving the link. After switching to a stronger internet connection, he was able to receive and use the link immediately.

Lesson Learned: Ensure a stable and reliable internet connection when requesting and using the Video KYC link.

Tables

Table 1: Reasons for Not Receiving HDFC Video KYC Link

Table 2: Steps to Resolve the Issue

Table 3: Tips and Tricks

FAQs

1. Why did I not receive the HDFC Video KYC link?

You may not have received the link due to incorrect contact information, internet connectivity issues, system overload, invalid KYC details, or account freezing.

2. How can I check if my HDFC KYC is complete?

You can check your KYC status by logging into your HDFC Bank NetBanking account or Mobile Banking app and navigating to the "My Profile" or "Profile" section.

3. How long does it take to complete HDFC Video KYC?

The Video KYC process usually takes around 5-10 minutes to complete.

4. What documents are required for HDFC Video KYC?

You will need to have your original PAN card and Aadhaar card or passport ready for the Video KYC process.

5. Can I complete HDFC Video KYC from anywhere?

Yes, you can complete the Video KYC process from anywhere in India as long as you have a stable internet connection and the necessary documents.

6. What happens if I fail the HDFC Video KYC verification?

If you fail the Video KYC verification, you will be required to visit your nearest HDFC Bank branch for manual verification.

7. Will I receive an email confirmation after completing HDFC Video KYC?

Yes, you will receive an email confirmation from HDFC Bank once your Video KYC verification is complete.

8. How can I contact HDFC Bank customer care for assistance with Video KYC?

You can call the HDFC Bank customer care helpline at 1800 267 6161 or 1800 108 8111.