Position：home

HDFC Video KYC Customer Care Number: A Comprehensive Guide to Assist You

For seamless banking transactions, it's crucial to complete your HDFC Video KYC verification. If you encounter any issues during the process, HDFC provides dedicated customer care support to assist you. In this article, we've compiled all the essential information you need, including the HDFC Video KYC customer care number, step-by-step instructions, and frequently asked questions.

HDFC Video KYC Customer Care Number:

Toll-free Number: 1800-2700-770

Timings: Monday to Saturday, 9:00 AM to 6:00 PM

How to Perform Video KYC for HDFC Bank?

Step 1: Install the HDFC Bank Mobile Banking App

hdfc video kyc customer care number

Download and install the official HDFC Bank Mobile Banking App on your smartphone from the App Store or Google Play Store.

Step 2: Log In and Navigate to KYC

HDFC Video KYC Customer Care Number: A Comprehensive Guide to Assist You

HDFC Video KYC Customer Care Number:

Open the app and log in using your HDFC Bank credentials. Tap on the "Menu" option and select "KYC."

Step 3: Initiate a Video Call

Select "Video KYC" and click on the "Start Video KYC" button. The app will prompt you to provide your Aadhaar number and other personal details.

Step 4: Connect with a Video KYC Agent

A video call will be initiated with a KYC agent. Ensure you have a stable internet connection and a well-lit environment.

Step 5: Submit Documents and Provide Biometric Details

During the video call, the KYC agent will guide you through the process of submitting your identity documents (Aadhaar card, PAN card, passport, etc.) and providing your biometric details (fingerprints or iris scan).

Step 6: Confirmation

Once the KYC process is completed, you will receive a confirmation message from HDFC Bank.

HDFC Video KYC

3 Humorous Stories about HDFC Video KYC

Story 1:

A customer's dog jumped on their lap during the video call, causing the KYC agent to burst into laughter. The agent asked if the dog was also trying to complete its KYC.

Lesson: Keep your pets away during the video call to avoid any distractions.

Story 2:

One customer accidentally turned on the "Beauty Mode" during the video call, giving them an overly smooth and unrealistic appearance. The KYC agent couldn't help but chuckle and asked if they were using a filter.

Lesson: Double-check your video settings before starting the KYC process.

Story 3:

A customer's video froze due to a poor internet connection. The KYC agent patiently waited for the connection to stabilize, only to find out that the customer had fallen asleep during the call.

Lesson: Ensure a strong internet connection and avoid distractions during the Video KYC process.

Useful Tables for HDFC Video KYC

Table 1: Required Documents

Document Type	Purpose
Aadhaar Card	Identity Proof
PAN Card	Address Proof
Passport	Identity and Address Proof
Voter ID Card	Address Proof
Driving License	Identity and Address Proof

Table 2: Eligibility Criteria

Customer Type	Eligibility
Indian Citizens	PAN Card and Aadhaar Card required
Non-Resident Indians (NRIs)	PAN Card and Indian Passport required
Foreign Nationals	PAN Card and Resident Permit required

Table 3: Time Required for Video KYC

Factor	Time
App Installation and Login	5 minutes
Video Call and Document Submission	10-15 minutes
Verification and Approval	1-2 business days

Effective Strategies for Successful Video KYC

Choose a Well-lit Environment: Ensure the lighting is adequate to clearly capture your facial features and documents.
Dress Appropriately: Dress professionally to maintain a formal tone during the call.
Prepare Documents in Advance: Gather all required documents and keep them ready before starting the KYC process.
Speak Clearly and Maintain Eye Contact: Communicate effectively with the KYC agent and maintain eye contact throughout the call.
Provide Accurate Information: Be truthful and clear when providing your personal details and submitting documents.

Tips and Tricks for Smooth Video KYC

Use a Stable Internet Connection: Ensure a strong and reliable internet connection to avoid any disruptions during the video call.
Test Your Camera and Microphone: Before starting the KYC process, test your camera and microphone settings to verify they are working properly.
Keep a Neutral Facial Expression: Maintain a neutral facial expression and avoid making unnecessary gestures during the video call.
Ask Questions if Needed: Don't hesitate to ask the KYC agent questions if you have any concerns or need clarification.
Review Your KYC Application: Once the KYC process is complete, review the application carefully and correct any errors or discrepancies.

Pros and Cons of HDFC Video KYC

Pros:

Convenience: Complete KYC from anywhere, at your own convenience.
Time-saving: Avoid visiting a bank branch and complete the process remotely.
Accuracy: Biometric verification ensures accurate identity verification.
Security: Video KYC complies with regulatory guidelines and provides a secure way to authenticate customers.

Cons:

Internet Connectivity: Requires a stable internet connection, which may not always be available in all areas.
Privacy Concerns: Some customers may be uncomfortable sharing their personal details and biometric information over a video call.
Technical Glitches: Occasional technical glitches may occur, leading to delays or interruptions during the process.