HDFC Bank Video KYC Link Expired: Navigating the Process and Troubleshooting Common Issues

As part of the ongoing efforts to ensure customer safety and regulatory compliance, HDFC Bank has implemented a Video KYC (Know Your Customer) process. However, many customers have encountered issues with expired Video KYC links. This article provides a comprehensive guide to navigating this process and addressing any challenges you may face.

Understanding Video KYC and Link Expiry

Video KYC is a secure and convenient method of verifying customer identities remotely. It involves a live video call with an authorized HDFC Bank representative, during which the customer presents their original identity documents. The validity of the Video KYC link is time-bound, typically ranging from 24 to 48 hours. Once this period expires, the link becomes invalid, and customers are required to initiate a new Video KYC process.

Reasons for Link Expiry

• Technical Issues: Occasional technical glitches or network disruptions can lead to link expiry.
• Inactive Link: If the Video KYC link is not used within the specified time frame, it will automatically expire.
• Incomplete Formalities: Failure to complete all the necessary formalities, such as document submission or OTP verification, can trigger link expiry.
• Pending Customer Actions: In certain cases, HDFC Bank may request additional information or verification from the customer, which can delay the process and lead to link expiry.

Troubleshooting Expired Links

1. Check the Link: Ensure that the Video KYC link you are trying to access is the latest one provided by HDFC Bank. Expired links will not redirect you to the intended platform.

2. Contact Customer Service: Call HDFC Bank's customer support hotline at 18002703355 or 18001209655. They will assist you in generating a new Video KYC link and guide you through the process.

3. Visit the Branch: Visit your nearest HDFC Bank branch in person. The branch staff can assist you in completing the Video KYC process and resolve any technical issues you may encounter.

Renewing Your Video KYC

To renew your Video KYC after link expiry, follow these steps:

1. Generate a New Link: Visit the HDFC Bank website or mobile banking app to generate a new Video KYC link.

2. Schedule an Appointment: Select a convenient time and date for your Video KYC appointment.

3. Prepare Required Documents: Ensure you have all the necessary original identity documents, including your Aadhaar card, PAN card, and passport-size photograph.

4. Complete the Video Call: Join the Video KYC call at the scheduled time. Present your original documents to the HDFC Bank representative and follow their instructions.

Effective Strategies for Successful Video KYC

• Ensure Stable Internet Connection: A reliable internet connection is crucial for a successful Video KYC session.
• Use a High-Quality Camera and Microphone: Clear visuals and audio will help the HDFC Bank representative verify your identity accurately.
• Provide Clear and Original Documents: All identity documents presented during the Video KYC call must be original and in good condition.
• Be Cooperative and Patient: The Video KYC process requires cooperation and patience. Answer all questions honestly and provide any additional information requested by the representative.

Common Mistakes to Avoid

• Ignoring Time Sensitivity: Do not wait until the last minute to initiate or complete your Video KYC. The link has a limited validity period.
• Incomplete Documentation: Ensure you have all the required documents before starting the Video KYC process. Missing documents can lead to delays or rejections.
• Poor Communication: Maintain clear communication with the HDFC Bank representative during the Video KYC call. Ensure they can see and hear you clearly.
• Inappropriate Behavior: Conduct yourself professionally and respectfully during the Video KYC call. Avoid any inappropriate language or gestures.

FAQs on HDFC Bank Video KYC

1. What is the validity period of a Video KYC link?
Typically, 24 to 48 hours.

2. Can I complete Video KYC after the link expires?
Yes, you can generate a new Video KYC link by visiting the HDFC Bank website or mobile banking app.

3. What happens if I do not complete Video KYC on time?
Incomplete Video KYC may lead to restrictions on your account, such as a block on transactions or inability to access certain banking services.

4. What documents are required for Video KYC?
Aadhaar card, PAN card, and passport-size photograph are typically required.

5. Can I complete Video KYC from anywhere?
Yes, you can complete Video KYC from anywhere with a stable internet connection and a suitable device.

6. What if I encounter technical issues during Video KYC?
Contact HDFC Bank's customer support hotline or visit your nearest branch for assistance.

Call to Action

If you have received a notification that your HDFC Bank Video KYC link has expired, do not panic. By following the steps outlined in this article, you can quickly and effectively renew your KYC and maintain access to your banking services. Remember to be proactive, prepare the necessary documents, and contact HDFC Bank for any assistance you may require.